Скачать с ютуб Answering Customers Quickly: Why Customer Support Is Important for Your Business в хорошем качестве

Answering Customers Quickly: Why Customer Support Is Important for Your Business

Try LiveChat for free 👉 http://bit.ly/3JLWsx6 How to type faster? 👉    • How To Type Faster For Customer Suppo...   📹 Subscribe ➡ https://bit.ly/LiveChat-Subscribe How to answer your customers FAST (and: is it worth it?) Answering your customers’ questions and concerns quickly improves your business's customer satisfaction. Fast responses can also help prevent customer frustration and prevent them from going to your competitors. The real question is, how do you answer them fast? Like you can’t just be waiting around all day and all night to reply to each question, a customer asks. 1️⃣ Use automation You can use a chatbot, which you can train to provide accurate and helpful responses to a wide range of customer inquiries. Instead of notifications coming in and your customer service rep getting very frustrated, chatbots there answering all your questions and smiling. 2️⃣ Have a dedicated customer support team If you still aren’t ready to go for automated systems because you want to provide a human touch to your communication with your customers, you can have a dedicated customer support team handle all the inquiries. Your customer support team can help ensure that customers’ questions are answered quickly via phone, email, or chat. 3️⃣ Use social media Social media platforms, such as LinkedIn, Facebook, Twitter, and Instagram, can be great channels for answering customer questions and providing support in real-time. Nearly 70% of consumers have said they have used social media for a customer service issue on at least one occasion. 4️⃣ Train your typing skills The last thing I want to mention is typing skills. Let’s be honest here, the faster you type, the faster the response rate is, and the more satisfied your customers will be. Answering your customers’ questions fast can be a valuable investment for your business. Think of it long-term, it’s going to pay off. Satisfied customers mean loyal customers and loyal customers mean Ka-Ching! And you already know how to answer your customers fast, so, all you’ve got to do is get to it! See you soon! 00:00 Introduction 00:44 Use automation 01:47 Have a dedicated customer support team 04:42 Use social media 05:46 Train your typing skills #customerservice #customercommunication #communication — 📹 Subscribe ➡️ https://bit.ly/LiveChat-Subscribe --- Join us! 👍 Facebook ➡️   / livechat   📸 Instagram ➡️   / livechat   🐦 Twitter ➡️   / livechat   👔 Linkedin ➡️   / livechat   📹 YouTube ➡️    / livechat   🤖 GitHub ➡️ https://github.com/livechat — Hi, great to see you here! :) We are LiveChat, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page), but that’s not the only thing that we do. Let us introduce you to the rest of the LiveChat family: ChatBot allows you to automate communication with your customers. HelpDesk is a powerful online ticketing software. And KnowledgeBase... you'll never guess: it enables you to share knowledge with others easily and quickly. However, it doesn't stop there! You can expand our software functionality with additional integrations: Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. All this to give you the perfect tool to communicate with your customers. Want to learn more? Go to www.livechat.com and join more than 36,000 companies that use LiveChat. PS. We know that’s a lot. We’re pretty proud of that.