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What does service really look like from the ground up? 🔧 That’s what we dived into in our ServiceLoop Live episode with Mariusz Sliwka, Service Manager at Primulator Poland. Together with our CEO and host Jean-Thomas Célette we talked about the real daily challenges service technicians face and how support tools can actually help, today and in the future. Mariusz started his career at the base of service and worked his way up. That hands-on experience gives him a clear view on what technicians need to do their job well. Learn in this episode more about: ✔️ The real daily life of service technicians ✔️ Where time and energy get lost in maintenance and service ✔️ What good support tools should actually do for the field ✔️ How digitalization and AI can support service without adding friction