February Experience Exchange: Retention Decisions Not Dashboards скачать в хорошем качестве

February Experience Exchange: Retention Decisions Not Dashboards

CX on the Rocks Collective | How to Prevent Churn With Simple Business Rules Retention is one of the fastest ways to improve profits, but most teams still treat churn like a report instead of a decision system. In this Experience Exchange, we make the business case for retention, unpack why dashboards fail to reduce churn, and introduce a simple framework to turn leading churn signals into clear, repeatable decisions. You will learn how to pick one leading “smoke signal,” assign one owner, write a plain-language rule for what happens next, run it for 30 days, and fix the constraint that keeps churn risk repeating. This session is built for practical action, so you can take the framework into your next retention operating review and start preventing churn instead of explaining it afterward. Topics covered: retention profit impact, why ownership breaks retention, decision rules that stick, 30-day checkbacks, and constraint removal.