AI, Culture & Leadership: Turning CX Challenges into Strategic Wins | Solution Series скачать в хорошем качестве

AI, Culture & Leadership: Turning CX Challenges into Strategic Wins | Solution Series

In this CX on the ROCKS Solution Series session, we dive deep into the intersection of AI, company culture, and leadership strategy. Hosted by the Collective’s founder and joined by expert panelists JP Dumas, Tamar Cohen, and (briefly) Matt Egol, this session explores: ✅ Real-world AI use cases in customer service ✅ How AI is reshaping employee experience and leadership coaching ✅ The 30% productivity myth—fact or fiction? ✅ Key challenges: tech integration, trust, and governance ✅ Role of strategy and change management in AI adoption ✅ Practical tools and examples—from NICE to Cloud Mentor ✅ The importance of aligning AI to the 4 C’s: Customer, Career, Community, and Core Experience Whether you're an executive, consultant, or CX leader, this session provides insights you can act on—immediately. 💡 This is part of our ongoing Solution Series: weekly, expert-led conversations designed to turn obstacles into outcomes. 🔗 Join the Collective: https://www.cxontherocks.com 📥 Want access to more sessions? Become a member of the CX on the ROCKS Collective and unlock exclusive tools, coaching, and content.