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Marriott Interview (3 of 3): STAR Interviewing Method & Examples of Interview Questions

Coaching and Training: https://bestofmany.com/ This video is about the STAR interviewing method, in Marriott's context. First and foremost, there are tons of videos and training about the STAR method with many examples. I am not into spending too much time on the theory here, in fact you won’t see me giving any example STAR here - as I believe the one thing that matters most is to practice it. Now before getting into the inevitable theoretical part, let me re-emphasize that, to me, Marriott is about creating good experiences. Inevitably therefore, an important part of any interview is to test one’s ability to communicate. What do I mean by ability to communicate? Storytelling. Assessing one’s storytelling capabilities is not an easy thing - and this is also the main reason they usually prefer to thoroughly test this during an on-site interview. Now, I’ve heard applicants saying that they were asked to prepare a success story before the onsite, which is a bit light - only one story - if you want to properly prepare and invest the time needed to become good at these things. But let's assume you only have to prepare one for now. It must be your career highlight - even if you don’t have one so far - you must highlight your greatest success in life so far. I’m sure you already have something in mind by now. Now take your time and write down everything about that event. Literally everything - it may take you 1 hour to do it, but it’s very important you think about it in the deepest detail possible. Once you’ve done so, try to get specific on the following points: • Briefly describe the situation you’re thinking about • Mention allthe tasks that were needed to get done in that situation • What action or actions did you take • And finally, what was the result of this situation These 4 highlights will give you an answer in what’s called a STAR format; the situation, task, action and result. Before going further, keep in mind: you must sell yourself well - it’s very much about the experience here - so feel free to repeat - even in front of the mirror, and alter the composition of those 4 elements as you see fit, to allow you present your STAR in an enjoyable, needless to say positive, way. As a general rule here, if you’re not spending at least one hour with this, you’re either exceptional but most likely you’re acting superficial. Now, why is it important to first think about the story and properly detail it, before summarizing it? That’s because you have a lot better chance to make it sound like a story, even if you have to summarize it into the STAR format. Now, you may say, okay, but what is the point of structuring it this way - why not using another style to formulate an answer here? And the simplest reason is because Marriott calls such a story a STAR. Which is the obvious abbreviation of the method. Now this being said, so long as you cover these 4 elements, you should feel free to use your own format - if you're really good at these things. And finally, make sure that you have at least 5 good stories that can be used in a wide range of contexts. Why? Because there are many flavors of behavioral questions, and the more stories you have prepared the better the probability you’ll be able to link them to a specific question. Also, another method to prepare here is to take a look at the most common behavioral questions, and prepare one, two or even three answers for each. It should go without saying, but the best possible way to prepare is to both have the 5 stories and to answer the most common behavioral questions. Practice is by far the best way to master this.