Digital Engagement | Service Cloud скачать в хорошем качестве

Digital Engagement | Service Cloud

In this Get Started video, learn how digital engagement in Service Cloud can be help you respond to customers seamlessly in their preferred communication channel. A Salesforce expert will walk you through the capabilities of digital engagement channels where you can connect with your customers: Messaging for Web or In-App SMS WhatsApp Facebook Messenger Apple Messages for Business And we'll provide a few tips to get you started. 0:00 Intro and Overview 0:22 Learning Objectives 0:50 Service Cloud Channels 2:05 Intro to Digital Engagement in Service Cloud 4:17 Interactive Messaging Component 4:39 Before You Begin 5:44 Native Messaging Channels 11:58 Messaging Documentation 13:05 Next Steps and Outro #Salesforce #ExpertCoaching #ServiceCloud #SalesforceSupport #SalesforceHowTo #Accelerator #ExpertCoachingVideo Get Started: Service Cloud: Digital Engagement Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.