AWS re:Invent 2024 - How Pearson elevates CX with Amazon Connect & Salesforce Service Cloud (BIZ215) скачать в хорошем качестве

AWS re:Invent 2024 - How Pearson elevates CX with Amazon Connect & Salesforce Service Cloud (BIZ215)

Are you tired of disjointed agent and customer experiences due to siloed CRM and contact center applications? In this session, learn how Pearson Clinical Assessments is using Amazon Connect and Salesforce Service Cloud Voice to empower agents with a unified, AI-powered workspace that consolidates interactions across voice, chat, and other digital channels for an effortless customer experience. Learn how advanced AI capabilities can boost agent productivity with real-time insights, intelligent recommendations, and automated workflows. Join this session to discover the future of customer-centric operations, where CRM and contact center are harmonized for seamless and efficient omnichannel engagement, driving business growth and success. Learn more: AWS re:Invent: https://go.aws/reinvent. More AWS events: https://go.aws/3kss9CP Subscribe: More AWS videos: http://bit.ly/2O3zS75 More AWS events videos: http://bit.ly/316g9t4 About AWS: Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #AWSreInvent #AWSreInvent2024