Richard McKenzie - CEO of Veloq: How Veloq is aiming to Digitalize Grocery Retailers Globally скачать в хорошем качестве

Richard McKenzie - CEO of Veloq: How Veloq is aiming to Digitalize Grocery Retailers Globally

In this episode of Boolanga Business Talks, we sit down with Richard McKenzie, CEO of Veloq and a veteran of global retail transformation. Richard shares insights from 25+ years in the industry—including a decade in Asia—on how digitalization has reshaped the grocery sector and why traditional retailers must now reinvent themselves or risk being left behind. We explore the evolution of online grocery, from the COVID-driven surge and subsequent slump to today’s renewed, sustainable growth. Richard explains why the market has reached a critical tipping point: online grocery is now too big for retailers to ignore, yet profitability and customer experience remain elusive for many. Drawing on lessons from Asia’s e-commerce revolution, Richard discusses why innovation, operational efficiency, and a willingness to rethink the entire value chain are essential for success. The conversation covers: Why “store picking” isn’t the future, and how fulfillment centers and automation are changing the game The unique challenges of delivering a full-range, fresh, and convenient grocery experience online How Veloq, born from Rohlik’s technology, is helping grocers worldwide digitalize efficiently and delight customers The strategic dilemma facing grocers: invest in digital or risk losing customers to new entrants and aggregators The future coexistence of direct-to-consumer and aggregator models—and why owning the customer relationship matters Don’t miss this deep dive into the strategies, mindset shifts, and technologies that will define the next decade of grocery retail. __ Discover the Boolanga Bites Newsletter: https://bit.ly/46Ezcwm __ Richard McKenzie: [LinkedIn link, if available] Stephan Soroka LinkedIn: https://bit.ly/4dHODa4 __ 🇺🇦✊ Savelife Foundation: https://savelife.in.ua/en/"