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Handling Difficult Communications

About the session: Join us for an interactive webinar designed to enhance your skills in Handling Difficult Communications. In this session, you will: -A quick overview of essential communication principles. -Explore common difficult communication situations, such as conflict, differing opinions, apologies, feedback, reprimands/chidings, and expressing condolences. Discover practical approaches to navigate each of these communication challenges. -Engage in a real-life scenario focused on giving constructive feedback to a student. About the facilitator: Ms. Shivani Gupta is a Communications and Language Expert, Teacher Trainer, and Leadership Trainer with over 25 years of experience in education. She began her career as a Chemistry teacher before transitioning to English after completing her Master's in English. Passionate about the language, she also studied Creative Writing. Ms. Gupta has worked in prestigious schools in Delhi and is an English Subject Expert for all-India level exams. A CBSE Resource Person and on-panel trainer with the Indian Principals' Network, she conducts workshops nationwide for educators and school principals. Additionally, she is an author and poet. #centa #webinar #webinarseries #professionaldevelopment #education #learning #teachers #teaching