Why AI in Insurance Needs Real Industry Experience | FNO: InsureTech Podcast скачать в хорошем качестве

Why AI in Insurance Needs Real Industry Experience | FNO: InsureTech Podcast

On the latest FNO: InsureTech episode, Kyle Geoghan, Indemn’s CEO, points out that the most valuable generative AI use cases in insurance today are practical: providing easier access to information and products. AI agents can now generate quotes in natural language and perform real-time underwriting. They already replace 30–40% of the repetitive questions that underwriters and CSRs face each day, freeing specialists for more complex work. Yet, implementing these solutions comes with real-world obstacles: • Compliance risks are significant • Distribution across channels—direct, broker, affinity—remains complex • Insurance experience is essential; “If you don’t have insurance experience, you’re not going to build that platform to scale the way insurance companies need it to” Innovation occurs through trial, informed by deep industry knowledge. Often, it takes several iterations to find what works—expertise narrows the gap between attempt and success. What do you see as the most urgent, practical AI use case in insurance today? 🎧 Tune into the full episode for more: https://lnkd.in/diBFVE9J #Insuretech #Insurtech #CustomerExperience #AIInInsurance #FNOInsureTech #WorkflowAutomation