011: Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med скачать в хорошем качестве

011: Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med

Care Flows Forward: How Supporting Your Team Elevates Patient Care in Vet Med In this episode of The Veterinary Culture Lab, Andi and Josh explore a simple but powerful truth: teams do not feel your intentions — they feel your behaviors. Using a human healthcare study on manager caring and patient experience, they dig into how presence, visibility, and small supportive actions ripple outward to strengthen culture and elevate care. You’ll hear: • Why leaders often feel caring but struggle to show it in ways teams can experience • What research reveals about the link between leader presence, team wellbeing, and client care • How everyday micro-moves (#goinginwiththem) build trust and connection. • The hidden barriers that keep leaders stuck in the office — and how to break through them • Practical ways to demonstrate care, shield your team, and close communication loops Whether you manage a whole hospital or support a busy shift, this episode offers grounded, usable strategies to show up for your team in the moments that matter most. Resource Links:  Episode Article: Title: The Relationship Between Staff Nurses’ Perceptions of Nursing Manager Caring Behaviors and Patient Experience: A Correlational Study Authors:Kotich, Kelly Find it: This article is a PhD dissertation submitted to UMKC in 2020. Unfortunately there is no current DOI. Please contact us with any questions.  Research surrounding 'Leader Rounds'  (https://pmc.ncbi.nlm.nih.gov/articles...) Florida Man This Week - (https://floridaman.com/florida-man-st...) Excavator Flourish Academy Masterclass - Certificate in Cultivating Positive Team Communication (https://academy.flourish.vet/courses/...) What Do You Think? Reach out to us and let us know at Info@flourish.vet (mailto:Info@flourish.vet) Your Hosts: Andi Davison LVT, CAPP, APPC (https://www.flourish.vet/andi)   Josh Vaisman MAPPCP, CCFP (https://www.flourish.vet/josh) At Flourish Veterinary Consulting (http://www.flourish.vet) we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps  00:00 Introduction: The Secret to Outstanding Patient Care 01:01 Casual Conversation: Taxes and Business Ventures 02:11 The Importance of Demonstrating Care in Leadership 04:03 Research Insights: Manager Behaviors and Patient Experience 04:53 Personal Experiences: Good and Bad Managers 09:26 Study Breakdown: Manager Caring and Visibility 14:09 Challenges in Veterinary Leadership 18:56 The Importance of Visibility in Leadership 19:47 Effective Communication and Supportive Behaviors 20:27 Implementing Culture Renovation Strategies 20:43 Micro Moves: Small Actions with Big Impact 26:11 Leader Rounds and Percentage Checks 28:09 Walk with Me Coaching Moments 31:38 Fast Shield Protocol and Closing the Loop 34:04 Conclusion and Florida Man Story