Behind the scenes with AI Agents - Matt Bramley and Sam O’Neill, скачать в хорошем качестве

Behind the scenes with AI Agents - Matt Bramley and Sam O’Neill,

While your IT team is stuck routing tickets, resetting passwords, and answering the same questions over and over, AI agents are quietly changing how the smartest organisations handle service delivery. These systems take on repetitive work that wears out your best people, freeing them to focus on strategic initiatives that move the business forward. This session shows how conversational and workflow AI agents operate behind the scenes in modern ITSM environments, delivering enterprise capability without the complexity. You’ll see how these solutions learn your organisation’s patterns, handle complex service orchestration, and create employee experiences so smooth technology becomes invisible. What you’ll see: Live demos of AI agents managing complex service requests and multi-step processes Real examples of IT teams shifting talent from repetitive tasks to innovation Technical workflows you can deploy in hours, not months, for seamless user experiences.