AI within the service desk environment - Jason Hamer скачать в хорошем качестве

AI within the service desk environment - Jason Hamer

This case study shows how the implementation of AI has driven value and efficiency, improved customer experience, underpinned multi-language support, and brought about positive changes in roles and skills across the Vodafone service desk environment. Jason Hamer leads the service management architecture and governance across Vodafone Intelligent Solutions (VOIS). He has held many service management roles across over his 30 year career, the last 7 at Vodafone driving transformation and modernisation within IT to deliver operational stability and value to the business. He won the PSMA Service Innovation award in 2023 for the service compliance framework and process within Vodafone, and has spoken at a number of ITSM events.