Creating Guest "Evangelists" through Customer Service: Tom Costello at TEDxMendocino скачать в хорошем качестве

Creating Guest "Evangelists" through Customer Service: Tom Costello at TEDxMendocino

A thirty year veteran of teaching, training, and practicing excellent customer service, Tom Costello, shares the models for excellent service and the wisdom he's gained over the years. In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)