How to Integrate Jira & Zendesk Using Exalate (Full Tutorial 2026) скачать в хорошем качестве

How to Integrate Jira & Zendesk Using Exalate (Full Tutorial 2026)

Learn how to set up a complete two-way integration between Jira Service Management (JSM) and Zendesk using Exalate. You can also use Exalate to set up integration between other platforms like Jira software, Azure DevOps, Salesforce, ServiceNow, Asana, or request a custom connector. Some early access connectors are also available. This tutorial covers everything from creating your first connection to syncing tickets, mapping custom fields through scripting, using Exalate's AI assistant to modify scripts with natural language prompts, and automating synchronization with JQL-based triggers. 📌 What you'll learn in this video: – How to register Zendesk and Jira Service Management in an Exalate workspace and create a connection between them – How to authenticate Zendesk using an email and API token – How to perform a quick sync to create an exact copy of a Jira ticket in Zendesk, including comments – How outgoing and incoming scripts work to control which fields are synchronized – How to map a Jira custom field (e.g., "is-Exalate") to a Zendesk custom field (e.g., "test field") using scripting – How to use Exalate's built-in AI to edit scripts with plain-language prompts, such as appending a Zendesk ticket ID to the Jira summary – How to create a JQL-based trigger so that any Jira ticket matching specific criteria (e.g., a label like "sync now three") is automatically synchronized to Zendesk without manual intervention Whether you're a Jira admin, Zendesk admin, or IT operations lead looking to streamline cross-platform support workflows, this guide gives you everything you need to get started with Exalate — no coding experience required. ── Useful Links ── • Start your free trial with Exalate 👉 https://exalate.app • Learn how Exalate works 👉 https://exalate.com/how-exalate-works/ • Exalate integrations 👉 https://exalate.com/integrations/ • Watch more integration tutorials 👉    • Exalate Integration Tutorials 2026 | Jira,...   ── FAQs ── Can Exalate sync custom fields between Jira and Zendesk? Yes. Using Exalate's outgoing and incoming scripts, you can map any Jira custom field to a Zendesk custom field and keep them continuously updated in both directions. Does Exalate support automatic ticket synchronization? Yes. You can set up JQL-based triggers so that any Jira ticket matching specific criteria (such as a specific label or project) is automatically synced to Zendesk without manual intervention. Can I use AI to write Exalate sync scripts? Yes. Exalate has a built-in AI assistant that lets you describe what you want in plain language, and it suggests the script changes for you. It works on both incoming and outgoing scripts. Can I connect multiple Jira instances to a single Zendesk instance with Exalate? Yes. Exalate supports connecting multiple Jira instances to a single Zendesk instance. Each connection is managed independently with its own scripts and triggers. A typical use case is a company where an MSP uses Zendesk as its central help desk, but different engineering or operations teams work in separate Jira instances. Exalate lets customer-facing agents stay in Zendesk while routing tickets to the right Jira instance based on product, team, or issue type — all without anyone switching tools. Is coding experience required to set up Exalate? No. Exalate can be set up with default scripts that handle standard field synchronization out of the box. For more advanced use cases like custom field mapping or status transitions, Exalate provides a scripting interface and a built-in AI assistant (Aida) that can generate script changes from plain-language descriptions, making it accessible even to non-developers. #jira #jiraservicemanagement #zendesk #jsm #softwareintegration #jiraintgeration #itsmworkflows