Freshservice To Jira Integration (2025): How To Create An ITSM Integration скачать в хорошем качестве

Freshservice To Jira Integration (2025): How To Create An ITSM Integration

This video shows Exalate Classic. For the latest version (Exalate Integration tutorials 2026)    • Exalate Integration Tutorials 2026 | Jira,...   Start a trial for New Exalate: https://exalate.app/ ⚡ What's changed: Unified management console (vs. node-based) AI-assisted scripting with Aida Script-based versioning & Rollback Test Run to test integrations before hitting production ✅ What's the same: Groovy scripting flexibility Real-time bi-directional sync Intra and Cross-company integration capability Learn how to set up a Freshservice Jira integration that keeps your IT service management and development teams perfectly in sync. This tutorial walks you through the complete setup using Exalate's script mode, from connection to real-world use cases. We covered: Setting up your Freshservice Jira connection in script mode How incoming and outgoing sync works (and what a replica actually is) Real use cases: status synchronization, custom field mapping, and more Using AI Assist to create sync scripts without coding expertise Seeing the live results of your integration When your support team works in Freshservice and your dev team lives in Jira, information gets lost in translation. This integration creates a bi-directional bridge so tickets, statuses, and custom fields update automatically across both platforms—no more manual copying or missed updates. Who needs Freshservice to Jira integration: IT teams managing incidents that need dev work MSPs supporting multiple clients across platforms Anyone tired of context-switching between Freshservice and Jira If you found this helpful, hit that like button and subscribe for more integration tutorials and IT workflow tips! 🚀 To start your integration with Exalate, visit this page: https://bit.ly/4f3zWNO 💡Book a call with us to discuss your use case and understand if Exalate is the right choice for you: https://bit.ly/3VocN1V ⭐️ Watch our integration tutorials here:    • Exalate Classic Integration Tutorials (2025)   #Freshservice #JiraIntegration #itservicemanagement #exalate #workflowautomation #freshworks #atlassian #itsm 00:00 - Set up the connection 01:15 - Configure your sync 02:08 - Set up triggers 03:00 - Create a ticket in Freshservice 04:05 - Create mappings using AI Assist 05:24 - Confirm entity sync in Jira 07:28 - Sync task/ticket priority 11:11 - Sync ticket/task status with resolution noted.