Zero Missed Tickets: How MSPs Hit 99% SLA Compliance with ITSM Integration (Webinar) скачать в хорошем качестве

Zero Missed Tickets: How MSPs Hit 99% SLA Compliance with ITSM Integration (Webinar)

Disconnected ticketing tools create blind spots, missed SLAs, and extra manual work. SPK’s engineering team solved that for a client by connecting multiple Jira instances with Exalate. The result: zero lost tickets, 99 % SLA hit-rate, and full ticket visibility for customers. "Our engineers saved approximately 5 hours weekly and eliminated missed tickets with this integration in place. Using a robust integration solution, we saw our end clients’ implementation as a catalyst for scaling this integration's usage across our client base." Carlos Almeida, VP of Engineering at SPK & Associates Takeaway: ✅ Challenges and lessons learned: Learn how SPK uses Exalate integration to achieve 99% of their SLAs. ✅ Live demos: See real-world ITSM integration scenarios in action, between systems like Jira, ServiceNow, Azure DevOps, etc. ✅ ITSM integration playbook: You’ll leave with a quick start guide on how to do integrations right. ✅ Live Q&A: Let’s dig into your integration use cases. Learn from MSPs who’ve already figured it out. #itservicemanagement #twowaysync #managedservices #managedserviceprovider