Scaling Customer Success Operations скачать в хорошем качестве

Scaling Customer Success Operations

The ability to scale effectively while maintaining a personalized customer experience is essential for ensuring long-term retention and satisfaction. CS leaders can’t just add more resources; they have to optimize and rethink how their teams engage with customers. In this CS Leadership Roundtable, guest host Kristi Faltorusso and two CS professionals--Dan Ennis and Michael Weil--discuss leveraging automation, digital tools, and segmentation to improve efficiency while preserving the personalization that customers value. During the live event, the panelists discussed: Challenges in scaling Customer Success operations, and how they can be addressed How to use automation to improve efficiency without sacrificing the quality of customer interactions Effective digital-led strategies for managing a growing customer base How segmentation can help deliver personalized experiences at scale Important metrics that evaluate the effectiveness of scaled operations and personalization Effective tools and technologies for enabling scalable Customer Success operations By the end of the learning session, you’ll have lots of good advice and tips on scaling Customer Success operations. --------------------- Get more Customer Success resources: Check out the calendar of FREE live learning events: https://successcoaching.co/customer-s... Enroll in an instructor-led Customer Success training program: https://successcoaching.co/training-c... Start an on-demand training program for individuals https://successcoaching.co/solo-custo... or teams: https://successcoaching.co/team-custo... Read educational articles on our blog: https://successcoaching.co/customer-s... Follow SuccessCOACHING on LinkedIn:   / successhacker   --------------------- About Us: SuccessCOACHING is reinventing the Customer Success training experience for CS Leaders, Customer Success Managers, and aspiring CSMs. Learn more about how SuccessCOACHING can help you or your Customer Success team at successcoaching.co. #CustomerSuccess #CareerDevelopment #CustomerSuccessTraining