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In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, differing work norms, and heightened sensitivity to feedback. Simon shares practical conflict resolution strategies, emphasizing the importance of de-escalation, flexible expectations, and understanding generational "cultural differences." He encourages managers to foster collaboration by balancing assertiveness with empathy, and adapting approaches to build trust and resilience in younger teams. TIMESTAMPS: 00:00 Engaging Across Generational Teams 07:01 "Power of Diverse Perspectives" 08:28 Navigating Norms and Value Conflicts 12:56 Managing Stress Through Coaching 16:02 Building Trust Through Certainty 19:54 Performance Improvement Strategies 24:46 "Understanding and Engaging Gen Z" 27:34 Building Trust Through Better Listening 32:08 "Structured Meetings for Collaboration" 36:05 Listening Styles and Management Balance 39:55 "Growth Through Challenges" 41:23 Conflict Resolution Resources & Training Click here to send me a quick message via FanMail (https://www.buzzsprout.com/twilio/tex...) Support the show (https://www.buzzsprout.com/2389104/su...) Thank you so much for listening! I'd love to know what you think and connect. website: simongoode.com email: podcast@simongoode.com