AWS Contact Center Series #1: Build Your First Call Center in 20 Minutes | Amazon Connect Tutorial скачать в хорошем качестве

AWS Contact Center Series #1: Build Your First Call Center in 20 Minutes | Amazon Connect Tutorial

Learn how to build a professional cloud call center from scratch using AWS Amazon Connect in just 20 minutes! This beginner-friendly tutorial walks you through every step of creating your first contact center on AWS - perfect for aspiring Contact Center Engineers, AWS developers, and businesses looking to move from expensive legacy phone systems. 🎯 What You'll Build: Complete Amazon Connect instance with phone number Professional IVR (Interactive Voice Response) system Basic call routing and queue management Agent desktop interface for handling calls Call recording and monitoring setup 💰 Cost Breakdown: This tutorial uses AWS Free Tier wherever possible. Estimated cost: $0-5/month for testing. 📚 Part of the "Become a Contact Center Engineer on AWS" Series: This is Video 1 of 6 in our comprehensive series covering everything from basic setup to AI-powered contact centers with Amazon Lex and Lambda integrations. 🔧 Prerequisites: AWS Account (free tier eligible) No prior AWS experience required No coding knowledge needed for this video 📥 Resources & Code: [Link to written tutorial] 🎓 What You'll Learn: Amazon Connect fundamentals Contact center architecture basics Cloud telephony concepts AWS console navigation Contact flow design principles 💡 Real-World Use Cases: Small business customer support Technical support hotlines Sales call centers Healthcare appointment scheduling E-commerce order support 👨‍💻 Who This Is For: AWS beginners wanting to learn contact center technology IT professionals transitioning to cloud Small business owners exploring cloud phone systems Developers building customer service solutions Anyone interested in cloud contact centers 🚀 Why Amazon Connect? 80% cost savings vs traditional call centers Pay only for what you use Enterprise-grade reliability (99.9% uptime) Scales automatically with demand Integrates with existing AWS services 📺 Coming Up in This Series: Video 2: Contact Flows Mastery - Smart Call Routing Video 3: Agent Experience - CCP Setup & Management Video 4: Conversational AI with Amazon Lex - Natural Language IVR Video 5: Lambda Integration - Connect + Lex + Your Business Logic Video 6: Production Deployment 🔔 Subscribe for the complete Contact Center Engineer series and turn on notifications! 💬 Questions? Drop them in the comments - I respond to every question! ⭐ If this tutorial helped you build your first call center, give it a thumbs up! #AWSAmazonConnect #CloudContactCenter #AWSTutorial #AmazonConnect #ContactCenterEngineering #AWSDeveloper #CloudTelephony #AWSFreeTier #TechTutorial #CustomerService --- 🎤 About This Channel: This channel teaches practical AWS skills through hands-on projects. We focus on real-world implementations that you can use in production environments, not just theoretical concepts. 📧 Business Inquiries: sagarinokoeaws1@gmail.com ⚠️ Disclaimer: AWS pricing varies by region and usage. Always monitor your AWS billing dashboard. ---