AWS Contact Center Series #3: Smart Call Routing & Queue Management | Amazon Connect Tutorial скачать в хорошем качестве

AWS Contact Center Series #3: Smart Call Routing & Queue Management | Amazon Connect Tutorial

🎯 Episode 3: Build Professional Call Routing & Queue Management in Amazon Connect Learn how to configure intelligent call routing that automatically directs customers to the right agents at the right time. In this hands-on tutorial, we'll implement business hours, queues, and routing profiles for TechSupport Pro—taking our contact center from basic operation to professional-grade customer service. 📚 WHAT YOU'LL LEARN ✅ Configure hours of operation for different time zones ✅ Design queue strategies for various support types ✅ Create routing profiles that match agents to queues 🔧 PREREQUISITES Completed Episodes 1 & 2 (Amazon Connect instance setup) AWS account with Amazon Connect enabled Basic understanding of contact flows 🎓 SERIES ROADMAP Episode 1: Amazon Connect Setup & First Contact Flow ✅ Episode 2: Custom Contact Flows & IVR Design ✅ Episode 3: Hours, Queues & Routing Profiles (YOU ARE HERE) 💬 QUESTIONS? Drop them in the comments below! 👍 Like this video if you're building on AWS 🔔 Subscribe for the complete AWS Contact Center Engineer series #AWSConnect #CloudContactCenter #AmazonConnect #AWSTraining #ContactCenterEngineering #CustomerService #CloudTelephony #AWSTutorial