AWS Contact Center Series #4: User Management & Security Profiles | Amazon Connect Tutorial скачать в хорошем качестве

AWS Contact Center Series #4: User Management & Security Profiles | Amazon Connect Tutorial

🔐 Episode 4: Master User Management, Security & Agent Configuration in Amazon Connect Learn how to secure your contact center and manage your agent workforce effectively. In this hands-on tutorial, we'll configure security profiles, create user accounts, and set up agent statuses for TechSupport Pro—ensuring the right people have the right access while maintaining enterprise-grade security. 📚 WHAT YOU'LL LEARN ✅ Configure security profiles with least-privilege access ✅ Create and manage user accounts at scale ✅ Design custom agent statuses for workforce management 🎓 SERIES ROADMAP Episode 1: Amazon Connect Setup & First Contact Flow ✅ Episode 2: Custom Contact Flows & IVR Design ✅ Episode 3: Hours, Queues & Routing Profiles ✅ Episode 4: Security Profiles, Users & Agent Status (YOU ARE HERE) Episode 5: Conversational AI with Amazon Lex Episode 6: Business Logic Integration with Lambda Episode 7: Production Deployment, Monitoring & Compliance 💬 QUESTIONS? Drop them in the comments below! 👍 Like if you're building secure contact centers 🔔 Subscribe for the complete AWS Contact Center Engineer series #AWSConnect #CloudSecurity #AmazonConnect #IAM #AccessControl #ContactCenterSecurity #AWSTraining #AWSTutorial #Compliance --- ⚡ About This Series "Become a Contact Center Engineer on AWS" is a comprehensive, hands-on tutorial series that takes you from zero to production-ready contact center deployment. No surface-level overviews—just practical, implementable solutions for real business challenges.