Unlocking customer delight: How Modernization can power the next generation of banking скачать в хорошем качестве

Unlocking customer delight: How Modernization can power the next generation of banking

In this episode of Banking Blueprints, Terry Hickey, Chief Revenue Officer of Zafin, discusses the evolving landscape of core banking modernization. He explains why a "thin-core" approach focused on business needs and customer experience is gaining traction over complete system replacements. This strategy allows banks to address specific challenges, such as improving product offerings and customer loyalty, while reducing the risk and cost associated with wholesale core replacements. The conversation also explores the rise of platform banking, where institutions become integral parts of broader customer journeys like home buying.