Fixing Sign Shop Mistakes Without Losing Clients – Real Talk with VI Print Services скачать в хорошем качестве

Fixing Sign Shop Mistakes Without Losing Clients – Real Talk with VI Print Services

IIn this episode of Behind the Signs, hosts Joe and Elizabeth sit down with Leigh Termath, co-owner of VI Print Services in Nanaimo, BC, to talk about what every sign shop owner eventually faces — mistakes. Leigh shares how she and her husband turned a small mom-and-pop shop into a thriving business by focusing on customer care, systems, and mindset. From installing upside-down recycling logos to learning when not to sweat the small stuff, this episode is packed with real-world lessons on resilience, accountability, and communication. 💡 Topics covered: • How to respond when your shop makes a mistake • Handling customer relationships under pressure • Setting up systems to prevent errors • When to fix, when to let go • Lessons from a decade running a sign shop 🎧 Whether you’re a shop owner, project manager, or production lead, this episode will help you build a culture that handles mistakes with grace — and keeps customers for life. 📚 Sponsored by Inktavo — the team behind SignTracker, GraphicsFlow, InkSoft, and Printavo. 🔗 Learn more: inktavo.com Sponsors: 📌 SignTracker – Project management made for sign shops: Click here to try it free for 14 days: https://bit.ly/3SMSY2s 📌 Inktavo – Business tools for print, promo, and sign professionals: Click to check out our tools: https://www.inktavo.com/tools-resources/ Be sure to join our community:   / behindthesigns   00:00 – Intro 02:20 – Meet Leigh Terma of Vee Print Services 03:10 – How They Accidentally Bought a Sign Shop 05:30 – From No Experience to Full-Time Sign Pros 07:55 – Rebranding, Zoning, and Surviving COVID 09:00 – Today’s Topic: Dealing with Mistakes in Your Business 11:00 – The First Big Mistake (and Lessons Learned) 15:00 – Handling Customer Errors vs. Internal Errors 17:00 – Biggest Blunders: Upside-Down Recycling Logos & Giant Building Numbers 19:00 – How Systems (like SignTracker) Prevent Future Mistakes 21:20 – How to Talk to Customers After a Mistake 23:00 – Avoiding the Knee-Jerk Reaction 26:00 – Fixing Mistakes Without Burning Out Your Team 29:00 – Learning Which Mistakes Matter (and Which Don’t) 32:00 – Hiring Retired Sign Pros for Real-World Wisdom 34:00 – The Post-Mortem: Turning Errors into Systems 35:30 – Celebrate Wins, Not Just Fix Losses 37:00 – Rapid Fire: Lessons Learned the Hard Way 38:00 – Nightmare Jobs & Customer Stories 45:00 – Why Sign Shops Are the Best Business to Own 49:00 – Closing Thoughts