Listening to the Voice of the Online Customer скачать в хорошем качестве

Listening to the Voice of the Online Customer

In today’s digital-first world, your brand is being judged long before a customer walks into your office, makes a call, or sends an email — it’s happening online. From comments and reviews to DMs, hashtags and conversations where your brand isn’t even tagged, customers are constantly forming opinions that influence trust, loyalty and buying decisions. In this insightful webinar, Listening to the Voice of the Online Customer, digital communications strategist and CEO of Grafiki Media LTD, Caleb Rachkara, unpacks why online listening is no longer optional — it is a business sustainability imperative. Discover: ✔ Where brands are missing critical customer insights ✔ The 3-Step Digital Listening Loop ✔ How to respond wisely using the W.I.S.E framework ✔ Simple, affordable tools to start listening better today As Caleb puts it: “Digital listening turns customer noise into insight — and customer insights into sustainable business growth.” Watch, learn and audit what story your brand is telling online.