CX Insights with Neil Cole - Customer Experience Manager at Kiwirail скачать в хорошем качестве

CX Insights with Neil Cole - Customer Experience Manager at Kiwirail

With such an emphasis surrounding the sector, we invited special guest speaker Neil Cole, who is the Customer Experience Manager at KiwiRail, to share his insights and learnings on the topic. With over 20 years' experience in the Digital arena, Neil is one of New Zealand’s most successful CX exponents - most recently transforming KiwiRail's own customer experience in an authentic and innovative way. We’re delighted to share the video of Neil’s presentation with you and hope you find it helpful for your own CX journey. Take this opportunity to gain valuable insight from an experienced leader in the field.