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Top Industry Trends in Customer Experience: Financial Services

Customer experience is changing with the advancement of new technology. The "Top Industry Trends in Customer Experience" video series features exclusive insights from industry experts on how technology like AI is shaping how businesses interact with customers and what we can expect in the coming years. Focused on the financial services industry, this episode features Chad Hamblin, Director, Financial Services Industry within the Worldwide Industry Group at Microsoft, and Theodora Lau, founder of Unconventional Ventures, author, and speaker. To learn more about how you can reimagine marketing and customer engagement with the power of generative AI, watch our video here: https://aka.ms/FinServCXTrends 00:12 – Intro 01:30 – Emerging trends in the future of financial services customer service 03:05 – AI in the financial services industry 04:00 – Bridging the gap between physical and digital touchpoints 05:32 – Instilling a customer-first mindset 07:50 – Ensuring transparency 08:31 – Closing Audio description version:    • Top Industry Trends in Customer Experience...   #Microsoft #MSCloudForFinancialServices #MSIndustryVoice #FinServTopTrends #FinancialServices #FinServTechnology #FinTech #CloudSolutions #AI #TopTrendsInFinancialServices #CustomerExperience #CustomerExperienceTrends #FutureOfFinance #GenerativeAI #CustomerJourney #CXInnovation