Part 1: The Great Debate AI, Friend or Foe, Job Killer or Ultimate Solution? скачать в хорошем качестве

Part 1: The Great Debate AI, Friend or Foe, Job Killer or Ultimate Solution?

Join us to hear CX and EX industry experts discuss whether the introduction of AI into contact centres will deliver on the promise of making contact centre agents lives easier. The panel will debate: – Is AI friend of foe – will AI make contact centre teams work easier by removing all of the simple or mundane tasks and allowing agents time to work on more interesting complex work? Or will the removal of the mundane and simple tasks remove the mental breaks for agents leaving them stressed and heading for burnout? – Is AI a job killer or Ultimate Solution – will AI replace contact centre agents by removing workload currently completed by humans or is it the ultimate solution that will enable agents to work better or smarter and with higher quality support? This is a three part series. Part 1 took place on the 6th February 2025. Part 2 is taking place on the 6th March 2025 and Part 3 will be taking place on the 10th April 2025. You can still register to attend the 2nd and 3rd sessions live here: https://attendee.gotowebinar.com/regi...