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Buzzwords aside, what does community engagement really mean? In this episode, Ildiko Almasi Simsic sits down with Paul Lawrence to unpack the reality behind the jargon. Who actually counts as "the community"? How do big organisations engage - or fail to engage - with real people on the ground? No fluff. Just real talk. 🔔 Subscribe for more unfiltered conversations on sustainability, ESG, and social impact. #CommunityEngagement #TNNSP #IldikoAlmasiSimsic #BobTheBuzzer #NoFluff #RealTalk #SustainabilityUnfiltered #SocialImpact #ESG 00:00 – Opening & Introduction Welcoming Paul Lawrence 00:37 – What Does a Social Performance Consultant Do? 02:00 – What Is Community Engagement Really About? 02:50 – 🚨 Buzzword Alert 03:26 – 🚨 Buzzword Alert 03:37 – Defining the Community in Context 04:30 –🚨 Buzzword Alert 05:25 – Who Should Be Listened To and By Whom? 06:15 – The Airplane Metaphor: What Listening Feels Like 08:56 – Stakeholder Engagement Plans Explained 09:00 – 🚨 Buzzword Alert 10:44 – 🚨 Buzzword Alert 12:00 – Community Engagement in the ESG World – Why ESG Reporting Misses the Point Sometimes 12:30 – The Problem with Copy-Paste Stakeholder Plans 12:51 – You Need a Plan, Let Me Give It to You – Listening vs. Ticking Boxes: Real Engagement Explained 13:40 – Engagement vs. Public Relations: What’s the Difference? 16:00 – From Consultant to Affected Person: Personal Experience 17:14 – Why Formal Complaint Procedures Often Don’t Work 23:18 – Defining Community in Your Project Context 23:45 – 🚨 Buzzword Alert 24:00 – 🚨 Buzzword Alert 24:07 – Who Are the Right People to Engage With? 24:27 – A Lot of Companies and Developers Are in the Dark Completely 25:45 – How Social Media Changes Community Dynamics 26:52 – Managing Vocal Minorities vs. Silent Majority 27:27 – 🚨 Buzzword Alert 28:57 – Industries Ready to Deal with Social Media Aspects 29:30 – Community Engagement vs. Public Relations 31:50 – Who Is the Community 33:00 – Corporate Responsibility vs. Real Listening 34:15 – Corporate Social Responsibility 35:50 – What’s Legal Is Also Unpleasant – and Legal Doesn’t Mean It’s Okay in Stakeholder Engagement Plans 37:07 – 🚨 Buzzword Alert 37:15 – What Does “ESG-Minded” Mean? 38:11 – 🚨 Buzzword Alert 39:37 –🚨 Buzzword Alert 39:40 – What Does “Procedurally Fair” Mean? 40:52 – 🚨 Buzzword Alert 42:00 – How Formal Complaint Procedures Fail in Practice 43:50 – Knocking on Doors: A Better Engagement Approach? 44:25 – Human Skills Over Forms: Experience Matters 45:00 – Why “Community” Is Hard to Define 46:50 – How Miscommunication Happens Across Cultures 48:12 – Closing Thoughts: Simplifying Community Engagement 48:15 – Closing