What is Customer Experience Management Strategy and how to get Started скачать в хорошем качестве

What is Customer Experience Management Strategy and how to get Started

🎯Customer experience management strategy is your blueprint for turning everyday customers into raving fans who can’t stop talking about your business. In this video, Ziad from net2phone explains a practical, step-by-step approach to keeping customers coming back for more. He’ll show you how to build a winning strategy that puts your customers at the heart of everything you do, from their first touchpoint to any post-purchase interactions. In this video, Ziad covers: How to truly understand your customers Creating crystal clear CX goals that drive results Mapping customer journeys that reveal hidden opportunities Building a customer-centric culture Spotting and fixing friction points before they cost you customers Personalizing experiences that feel genuine Making omnichannel work for your business Getting and actually using customer feedback ⏱️TIMESTAMPS 00:00 Intro 00:32 Defining customer experience 00:58 What is CX management strategy? 1:09 Key components of CXM 1:49 Steps to implement your CX strategy 2:53 Next steps in your CX journey 3:15 Outro 📖READ THE FREE COMPREHENSIVE GUIDE: The complete guide to customer experience strategy: http://bit.ly/4hpQulA 👉👉👉For expert tips on building productive teams and great customer experiences with the right tech, explore our ‘net2phone Explains’ playlist! https://bit.ly/3Ak6kxu 🤝Let’s Connect: Website: net2phone.com Youtube:    / @net2phoneuc   LinkedIn:   / net2phone   Facebook:   / net2phone   Instagram:   / net2phone   🔔Want more tips like this? Hit Subscribe! #CustomerExperienceStrategy #CustomerExperience #CXMStrategy