Why speaking Spanish is an advantage for global business? скачать в хорошем качестве

Why speaking Spanish is an advantage for global business?

The Talkspan Podcast by Palindrome Communications. An interview with Call Center CEO Richard Blank. Palindrome -Let's talk about the future of blogs for businesses. Over 20 Years Of Combined Experience In Research-Driven Writing. We have a proven methodology for research which includes using a network of advisors, carrying out surveys, using technology tools, and referring to some of the latest reports in the field.We study your business and produce written content for your industry, sector, and objective. Through timely and valuable content, companies can position themselves as leaders in their respective industries. Content creation can be an arduous process. Palindrome provides writing services at your fingertips.A palindrome is a phrase, sequence, or word that reads the same forwards and backwards (example: nurses run or madam). It stands for balance, competence, symmetry and constructing something with skill. Our core team is made up of veteran content writers and copywriters. In this episode of The Talkspan Podcast by Palindrome Communications, Richard Blank, CEO of Costa Rica's Call Center, discusses integrating empathy into BPO, digital marketing, and call center management. He emphasizes treating employees with dignity, active listening, and using empathetic,, persuasive communication to improve customer service, alongside insights on leadership during challenging times. Key Themes and Insights: Empathy in Operations: Treating employees with respect, fostering a positive corporate culture, and using empathy to improve customer interaction, rather than just treating them as expendable resources. Customer Support & Sales: Emphasizing active listening, such as using names and repeating questions, to create a better experience. Leadership & Crisis Management: The importance of maintaining character, adjusting tone, and fostering employee motivation during chaotic situations. Call Center Experience: Richard Blank shares his journey of building a large near-shore, bilingual call center in Costa Rica, focusing on advanced telemarketing, interpersonal skills, and the art of speech. The episode provides valuable perspectives for those in leadership, sales, or communications roles looking to foster better connections.    • The Talkspan Podcast by Palindrome Communi...      • The Talkspan Podcast by Palindrome Communi...      • Agents Come First.      • How to contribute to an online community?      • Phone support_ how to actually listen.      • Second language first impression..      • Spanish could be #1 in the U.S      • The younger generation loves job hopping.      • Why companies are moving manufacturing off...   Richard Blank hired bassist Garry Gary Beers of INXS.    • Garry Gary Beers INXS bassist performance ...   Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez.    • Costa Rica's Call Center Rap video commerc...   The Feliciano School of Business at Montclair State University. A Costa Rica’s Call Center visit with Richard Blank.    • The Feliciano School of Business at Montcl...   #KhalidFadzillah #RaufFadzillah #TalkspanPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO We have a proven methodology for research which includes using a network of advisors, carrying out surveys, using technology tools, and referring to some of the latest reports in the field.We study your business and produce written content for your industry, sector, and objective. Through timely and valuable content, companies can position themselves as leaders in their respective industries. Content creation can be an arduous process. Palindrome provides writing services at your fingertips.A palindrome is a phrase, sequence, or word that reads the same forwards and backwards (example: nurses run or madam). It stands for balance, competence, symmetry and constructing something with skill. Our core team is made up of veteran content writers and copywriters. Khalid Fadzillah comes from a background in branding, content and copywriting and has done work for both small and large brands. He has been involved in the creation of content for businesses in a variety of industries including HR, property, healthcare, interior design, and more. As a speaker, he s also delivered findings from research conducted in the field. He is one of the co-founders of Palindrome, a writing service. Rauf Fadzilla served as a digital content producer at New Straits Times, as a senior copywriter and strategist with digital marketing agencies and even mentored startups at AT&T s Malaysia Developers Day (MYDD). Rauf is one of the co-founders of Palindrome, a writing service. Looking for writers to produce content on a monthly basis? We have an entire dedicated team! We come up with content strategy, direction, content ideas, and produce your content inhouse with your business in mind.We ve handled content for a variety of industries. Try our writing services today using our on-demand writing platform.