CX Therapy - Episode 1 - Winning with money, losing customers скачать в хорошем качестве

CX Therapy - Episode 1 - Winning with money, losing customers

CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out. This is a story about a customer’s frustrating experience with a telephone company. Despite having a great initial offer, the customer faced numerous issues when trying to move his phone line. The company’s customer service was unhelpful and the supervisor did not address the problems. The experience was both detrimental to the customer and costly for the company. Highlights 📞 Customer experienced a difficult time moving his phone line. 💰 Company’s discounted offer for employees and retirees. 🚫 Customer service was unhelpful and provided incorrect information. ☎️ Multiple transfers and hang-ups during phone calls. 💻 Web self-service option could have been more accessible. ⏰ Multiple attempts wasted time and money for both customer and company. ⭐️ Supervisor did not provide any solutions or improvements.