Infobip CEO on 20 years of growth: failures, innovation and what's next | Silvio Kutić Interview скачать в хорошем качестве

Infobip CEO on 20 years of growth: failures, innovation and what's next | Silvio Kutić Interview

In this exclusive interview, Infobip CEO Silvio Kutić reveals the unfiltered 20-year journey of building a global customer engagement platform. From "failing five times" with early versions to scaling a team of 3,500 employees, Silvio discusses the unique "serial startup" mindset that drives the company's digital innovation. In this interview, you will discover: 🟠 How to maintain a humble, innovative culture while scaling startups globally. 🟠 The transition from basic SMS infrastructure to advanced AI-driven omnichannel communication. 🟠 Why treating a large enterprise as a network of autonomous startups is the key to tech leadership and agility. Explore more stories, customer innovations, and what's next for communication technology: https://go.infobip.com/20years Learn more about our story: https://go.infobip.com/20yearsBlog 00:00 - The "We Are Just Starting" Culture 01:05 - Failing 5 Times Before Success 02:20 - Disrupting the Industry with SMS Infrastructure 03:10 - Going Global From Day One 03:58 - Scaling to 3,500 Employees 05:05 - The "Serial Startup" Philosophy 06:28 - How AI & Agentic Workflows Are Changing Roles 07:27 - Mission: Creating the Future of Digital Interactions 09:13 - Becoming an AI-First Organization 10:02 - The Human-Agent Collaboration Framework 10:50 - The Future: Agent-to-Agent Communication 12:00 - Innovation Through Customer Co-Creation 13:16 - Building a "Knowledge Organization" 14:02 - The Next 20 Years: Enjoying the Journey #Infobip #OneCommunicationPlatform #BillionsOfConversations #20Years #TechLeadership #ScalingStartups #CustomerEngagement #DigitalInnovation #SilvioKutic #SaaS #Omnichannel #BusinessGrowth #AI