How to Build a Remote Call Center That Actually Works | Lynn Daniel | EP 110 скачать в хорошем качестве

How to Build a Remote Call Center That Actually Works | Lynn Daniel | EP 110

What does it take to build a remote-first business before remote work was mainstream? In this episode of Remote First Innovators, Jake Gump sits down with Lynn Daniel to unpack how he built a distributed customer research firm decades before COVID made remote normal. This is not theory. It is operational reality. You’ll hear: • Why Lynn chose remote over brick-and-mortar call centers • How tapping into an untapped labor pool changed everything • Why call quality determines customer trust in the first 3 seconds • How hiring for curiosity reduces turnover • How AI cuts survey analysis time from hours to minutes • Why empathy still matters in AI workflows • How AWS strengthened flexibility and security • Why cybersecurity pressure is rising in enterprise environments If you are building, scaling, or optimizing a remote operation, this episode gives you proven lessons from someone who has done it for decades. #RemoteWork #CustomerExperience #AIinBusiness #DistributedTeams #AWS #CyberSecurity