Contact Center journey to AI: How to get started & drive results скачать в хорошем качестве

Contact Center journey to AI: How to get started & drive results

AI drives efficiency, increases customer satisfaction, and is becoming the standard for today’s customer experience, but many contact centers are still cautious when trying AI/ML solutions. Join Esther Lee, Principal Product Manager of Language AI Services at AWS, and Tim Houlne, CEO of Humach, as they discuss pragmatic ways to approach real jobs that can be done with AI in contact centers. Featuring learnings from leading contact centers of a premiere marine amusement park in the US, learn how you can deploy AWS Contact Center Intelligence (CCI) solutions effectively with leading platforms like Talkdesk to improve agent productivity, and deliver more satisfying customer experiences at any time of day. Learn more at: https://bit.ly/3S2LXJ3 Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #ContactCenterAnalytics #AWSCCI #ContactCenterIntelligence #AmazonTranscribe #AmazonLex #AmazonComprehend #AmazonKendra #AWS #AmazonWebServices #CloudComputing