AI Agents Explained: Build a Digital Workforce That Works 24/7 скачать в хорошем качестве

AI Agents Explained: Build a Digital Workforce That Works 24/7

In this special panel-style episode, Agentforce expert and Senior Vice President of Digital Success at Salesforce, Bernard Slowey, is interviewed by Lauren Wood and guest host Stephanie Postles. This is your inside look at Salesforce’s rapid deployment of its revolutionary AI agent, what this means for the digital workforce revolution, and how ANY company can create a customizable, empathetic digital employee. (With no code, just natural-language prompting.) Bernard shares firsthand accounts of the launch, including navigating real-time customer feedback and the crucial lessons learned about data hygiene and prompt engineering. He also discusses the delicate balance between AI automation and human support, emphasizing the importance of empathy training for these digital agents. Plus, they explore the challenges and opportunities for businesses of all sizes, from SMBs to enterprises, as they grapple with the evolving landscape of AI-driven customer experience, sales, and marketing. Press play and discover how Salesforce is shaping the future of AI in service, and what contrarian views Bernard Slowey holds about the role of data in decision-making. Key Moments: 00:00 Who is Bernard Slowey, SVP of Digital Success at Salesforce? 04:18 The Evolution of Customer Service 06:28 The Power and Potential of AI Agents 18:06 Implementing Agentforce at Salesforce 22:07 Challenges and Learnings From AI Agent Deployment 33:29 Measuring Success and Future Prospects 39:58 Escalation Rate and Customer Experience 41:21 The Importance of Human Interaction in Support 42:51 Digital Success and Customer Onboarding 45:28 AI in Customer Success: Real-World Examples 47:24 Data Hygiene and Internal Content Auditing 53:04 Cross-Functional Collaboration in CX 01:00:28 The Human-AI Partnership 01:08:36 The Future of AI in Business 01:12:51 Customer Obsession in Practice --- Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org. #expertsofexperience #expertsofexperiencepodcast #mission #mission.org #expertsofexperiencelauren #CX #customerexperience #business #businessnews #leadership #customerservice