The Apology Unraveled - Conflict Resolution Day Workshop 2023 скачать в хорошем качестве

The Apology Unraveled - Conflict Resolution Day Workshop 2023

Apologies don’t have to be scary! They help resolve conflict and begin the healing process. Despite our best intentions in relationships, our words and actions may cross boundaries and create conflict - knowingly or unknowingly. While apologies are challenging, there are generally two parties, different degrees of responsibility, and vary in authenticity. Join us for this interactive session where you will learn the components of an apology and couple it with skills learned in previous years including jumping to conclusions, “I” statements, diffusing conflict, listening and empathy.