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Healthcare innovation continues to accelerate, yet access, affordability, and patient experience remain persistent challenges across the U.S. healthcare system. Despite advances in digital health and healthcare technology, many solutions fail to address the root issues driving cost, complexity, and fragmented care delivery. In this episode of Analyzing Healthcare, host Jason Schifman sits down with Glen Tullman, CEO of Transcarent, to examine why healthcare systems struggle to deliver affordable healthcare and consistent access—and what healthcare strategies can actually move the industry forward. Glen shares how Transcarent is rethinking digital health by prioritizing patient experience, decision support, and AI in healthcare to simplify access to care for employees and their families. The conversation explores how healthcare solutions must align incentives, technology, and experience to improve outcomes. Glen also reflects on broader healthcare trends and innovations, explaining why leading healthcare stakeholders must focus less on volume-driven care and more on scalable, consumer-centered healthcare innovations that improve access, quality, and cost simultaneously. What You’ll Learn ✅ Why healthcare innovation has not translated into better patient experience ✅ How AI in healthcare can improve access and guide better care decisions ✅ What digital health platforms must get right to drive adoption and impact ✅ Why affordable healthcare depends on fixing incentives, not adding complexity ✅ How healthcare technology can simplify navigation across fragmented systems ✅ What leading healthcare stakeholders should prioritize in today’s market Subscribe Subscribe to Analyzing Healthcare for in-depth conversations with thought leaders in healthcare covering healthcare strategy, healthcare technology, and the latest trends in healthcare. Visit Scale Community to access exclusive healthcare industry insights, member-only recordings, and leadership perspectives from across the healthcare ecosystem. Timestamps • (00:00) Why healthcare innovation hasn’t fixed access or affordability • (03:05) Glen Tullman’s perspective on healthcare trends and innovation cycles • (07:10) Why patient experience remains the biggest failure point • (10:20) Volume-driven incentives and unnecessary care • (14:50) Digital health lessons from EMRs and healthcare technology • (18:35) AI in healthcare and simplifying decision-making • (22:10) Creating a single front door to healthcare access • (26:15) Employers, digital health, and healthcare strategy alignment • (31:45) Affordable healthcare through better system design • (36:10) What the future of healthcare innovation requires Key Takeaways • 💎 Healthcare innovation must focus on experience to drive adoption • 💎 AI in healthcare is most powerful when applied to navigation and decisions • 💎 Digital health solutions must reduce complexity, not add layers • 💎 Affordable healthcare requires fewer unnecessary interventions • 💎 Healthcare strategy succeeds when incentives align with outcomes Guest Glen Tullman, CEO, Transcarent Host: Jason Schifman, President & Co-Founder, SCALE Healthcare Organization: https://www.scale-community.com Podcast Hub: Analyzing Healthcare by SCALE Community Guest Bio Glen Tullman is CEO of Transcarent, where he is working to simplify healthcare by giving employees of self-insured employers a single, consumer-directed front door to high-quality, affordable care. Previously, Glenn founded Livongo, leading its historic IPO and $18.5B merger with Teladoc, and earlier served as CEO of Allscripts. Across his career, he has focused on aligning incentives, improving experience, and reducing unnecessary cost in healthcare. Keywords Healthcare innovation, Glen Tullman, Transcarent, digital health, patient experience, AI in healthcare, healthcare technology, affordable healthcare, healthcare solutions, healthcare access, Healthcare Podcast, Healthcare Trends and Innovations, Healthcare Strategies, Leading Healthcare Stakeholders, Thought Leaders in Healthcare, Healthcare Industry Insights, Healthcare Innovations, Healthcare Strategy, Latest Trends in Healthcare, Healthcare Thought Leadership, Scale Healthcare, Roy Bejarano, Scale Community, Jason Schifman