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Detect Network Issues with Application QoE Measurements

Why do customers complain about video buffering and slow startup times, even when your network speed tests look perfect? This talk from Network X in Paris explores the critical gap between technical network performance (Quality of Service - QoS) and actual user happiness (Quality of Experience - QoE). Werner Robitza, CEO of AVEQ , demonstrates why traditional metrics like throughput, latency (ping), and reliability aren't enough to guarantee a good streaming experience. He explains that real-world QoE is complex , non-linear , and depends heavily on the specific service being used (e.g., Netflix vs. YouTube).