Zendesk Product Updates - December 2025 скачать в хорошем качестве

Zendesk Product Updates - December 2025

Zendesk Updates | Admin Center, AI Agents, Approvals, Messaging & Voice Welcome to our December Zendesk updates overview. In this video, we walk you through the latest product enhancements and platform changes designed to give admins more control, improve security, and unlock smarter automation across your Zendesk environment. This month’s highlights include: Admin Center: Enhanced access logs with richer context and filtering, two-factor authentication via email, new Action Flow triggers for custom fields, support for new Custom Objects in Marketplace apps, and more accurate SLA tracking when tickets are paused. Support: Approval requests can now be assigned to groups, and end users can add comments to approval requests—making collaboration faster and more flexible. Guide & Service Catalog: New IT Asset Management integrations allow users to request new assets or get help with existing ones directly through the Help Center. Messaging: A new embedded mode for the Web Widget enables more flexible, fully branded experiences. Voice: Secure SIP media support (TLS + SRTP) adds encryption to protect conversations. AI: Advanced Email AI Agents now support multiple use cases per conversation and more flexible escalation logic—giving you better control over AI-to-human handoffs. Development & CX: Proactive messages get powerful upgrades, including name personalisation, rich text, clickable links, and dynamic multilingual content. We also cover important platform changes, including upcoming deprecations and behind-the-scenes optimisations. Stay up to date and make sure your team is getting the most out of Zendesk’s latest features. For questions or support, reach out to us: https://www.redk.net/contact