Episode 240 - Transforming Shop Training & Accountability with Sam Higdon from Shift Point Academy скачать в хорошем качестве

Episode 240 - Transforming Shop Training & Accountability with Sam Higdon from Shift Point Academy

Don't get to the end of this year wishing you had taken action to change your business and your life. Click here to schedule a free discovery call for your business: https://geni.us/IFORABE Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025 Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable. Click here to schedule a free demo: https://info.shop-ware.com/profitability Make sure you mention: CTISUMMER to get FREE data migration! If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out. Click here to register: https://geni.us/PlanWithThePros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing. Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform. Simplify payments. Streamline operations. Check out 360payments.com today! In this episode, Lucas and David are joined by Samantha Higdon, founder of Shift Point Academy. Samantha explains the philosophy behind Shift Point’s training, emphasizing relationship-based selling and the importance of communication within shop teams. The conversation also explores how training programs can adapt in a changing industry, including countering the impact of AI and fostering ongoing accountability for both trainees and shop owners. 00:00 Top Tier Service Advisor Insights 08:01 Importance of Parts Deposit 14:25 "Communication Challenges with Autism" 20:58 Service Advisor Training Incident 25:58 Messy Hotel Stay After Bar Visit 32:35 "New CSR Training in NJ" 38:33 "Shopware Inspection with 5 Cs" 39:57 "Manual Workflow Explanation" 45:15 Cost Breakdown of Diagnostic Tests 50:37 Grocery Shopping Routine 55:48 Spring Car Care Clinic Recap 01:01:58 Faulty Inspection Uncovered