Customer Experience Success Fact #3 — Partners Technology скачать в хорошем качестве

Customer Experience Success Fact #3 — Partners Technology

#communicationstechnology #customerexperience #customerexpectations VIDEO TRANSCRIPT Success Fact #3: Let customers choose how they communicate with you. It’s called “multi-channel customer engagement.” Here’s the fact: Companies with the strongest multi-channel strategies retain an average of 89% of their customers. [SOURCES: Aberdeen Group, Genesys] So…Let CUSTOMERS choose how to communicate, and nine out of ten will be happy campers. But there’s a dark side to that statistic… Companies with the weakest multi-channel engagement retain just thirty-three percent of their customers. Ouch! Imagine losing two-thirds of your customers. These days, with viral social media and negative online reviews, it can happen in a flash. That’s why it’s so important to invest in communications technology that gives your customers exactly what they want. See, each customer is different. One wants to communicate by phone, another by text, this one by email, that one by chat… And your ability to do all of those effectively depends on one thing: your communications technology. Does it offer seamless communications, multi-channel capabilities, and AI-embedded efficiency? Customers today expect every agent — virtual and human — to know who they are, have access to their customer history, and be able to handle their needs right away. That’s why you need Mitel CX, with communications workflows that make every customer interaction faster, smarter, and more personal. So you retain more customers, and your bank account retains more profit. Contact Partners Technology to learn about the customer-pleasing power of Mitel CX. Partners Technology Voice & Data Solutions www.partnerstechnology.com 471 E. Page Street, Unit 6 Stoughton, MA 02072