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Day 5: What to Do When a Team Member Leaves | Talking Shop Losing a team member can feel like the ground just shifted under your shop. On Day 5 of Talking Shop, Dean and Rachael break down one of the most uncomfortable but critical leadership moments auto repair shop owners face deciding what to do when someone resigns or needs to exit the business. This conversation goes beyond theory and into real world leadership decisions that directly affect culture, productivity, and profit. When handled the right way, a team exit can actually strengthen morale and raise performance across the shop. When handled poorly, it can quietly poison your culture and undo years of hard work. In this episode, you’ll learn how to confidently decide whether someone should work out their notice period or whether paying them out and moving them on immediately is the smarter move. Dean and Rachael explain why hesitation, fear, and emotional attachment often lead shop owners to make decisions that cost them far more in the long run. If you’ve ever kept the wrong person too long because you were afraid of being short staffed, this episode will hit home. 🔍 Inside this episode, you’ll discover 🔹 The two very different types of team exits and how to spot them fast 🔹 Why a leaver’s attitude spreads faster than you think 🔹 How poor culture fit slowly destroys leadership credibility 🔹 The hidden financial and emotional cost of keeping the wrong person 🔹 Why removing one bad apple often lifts the entire team 🔹 How morale and productivity can improve almost instantly ⏱️ Episode Chapters 00:00 Welcome to Day 5 00:20 What to do when someone gives notice 01:05 Understanding the two types of exits 02:10 The danger of leaver’s attitude 03:05 Culture damage and leadership risk 04:20 The fear of being one person down 05:15 Why walking someone out is often the right call 06:20 When avoiding the decision backfires 07:15 The bad apple effect 08:10 Productivity and morale increase 09:00 Final thoughts and leadership advice 📺 Watch the full Talking Shop series here 👉 • Talking Shop - Conversations for Auto Repa... 🎯 Ready to go deeper and build a stronger team culture Join Total Team Triumph, our powerful 2 Day Client Intensive designed to help auto repair shop owners lead with confidence, protect culture, and create teams that perform. 👉 https://events.workshopwhisperer.com/... 👉 What to do next Subscribe so you never miss an episode and tap LIKE to support the channel. 💰 Want more profit right now 🚘 https://bit.ly/talksuperstar Superstar Service Advisor online training to boost profit and customer satisfaction 🛠️ https://bit.ly/talkaap Attend our next 2 Day Online Client Intensive 🏁 https://bit.ly/talkasa Perfect for solo operators or shops under $50k per month 🔥 https://bit.ly/talkengineroom Built for shops doing over $50k per month and ready to scale 🚦Your business doesn’t change when you find time. It changes when you decide. 🚀 Let’s reset your shop, your profit, and your life one day at a time. Rachael Evans The Workshop Whisperer™ Helping Auto Repair Shop Owners Profit More and Stress Less Since 2014 #autorepair, #autorepairshop, #shopownerlife, #autorepairbusiness, #mechaniclife, #mechanicbusiness, #serviceadvisor, #autoservice, #carrepair, #automotiveindustry, #smallbusinessowners, #businessgrowth,, #saleskills, #ethicalselling, #customerservice, #teamperformance, #leadership, #workshopwhisperer, #rachaelevans, #talkingshop, #autorepairtraining, #shopmanagement,