6. Customer Emergencies Are NOT Your Problem (FINALLY) | Talking Shop Day 6 скачать в хорошем качестве

6. Customer Emergencies Are NOT Your Problem (FINALLY) | Talking Shop Day 6

Customer Emergencies Are NOT Your Problem Finally Talking Shop Day 6 focuses on one of the most common yet damaging situations inside an auto repair shop: customer emergencies. Every auto repair shop owner and service advisor has experienced it. A customer walks in or arrives on a tow truck and insists their vehicle is an emergency that must be handled immediately. In that moment, most shop owners feel forced to stop everything and react. But what often goes unnoticed is how much damage this behaviour causes behind the scenes. In this episode of Talking Shop, Dean and Rachael explain how customer emergencies quietly disrupt workflow, drain productivity, and reduce overall profit. Interrupting technicians mid repair breaks concentration, slows down booked jobs, and creates frustration across the team. Over time, average repair order suffers because rushed decisions eliminate proper inspections and missed repair opportunities. What feels like helping in the moment slowly turns into lost revenue, delayed jobs, and unnecessary stress throughout the workshop. This episode delivers a mindset shift every shop owner and service advisor needs to hear: 👉 It is the customer’s emergency, not yours. By setting clear boundaries for walk ins and tow ins, you protect your technicians’ focus, your schedule, and your profitability. The result is a calmer workshop, better technician performance, and a business that runs on structure instead of constant pressure. If you want fewer interruptions, stronger systems, and more predictable profit, this episode will change how you handle customer emergencies for good. 📹 Watch the full Talking Shop series 👉    • Talking Shop - Conversations for Auto Repa...   🎬 Watch this episode next 👉 Day 5 What to Do When a Team Member Leaves Talking Shop    • 5. What to Do When a Team Member Leaves | ...   ⏲️ Episode Chapters 00:00 Introduction to Day 6 00:20 Understanding customer emergencies 01:05 How walk ins disrupt workflow 02:20 Technician interruptions explained 03:45 Revenue loss you do not see 05:20 Why it is not your responsibility 06:40 Setting boundaries with confidence 👉 Take action now Subscribe to the channel so you never miss an episode and press LIKE to support the show. 💵 Want to increase profit right now 🚙 https://bit.ly/talksuperstar Online Superstar Service Advisor training to grow profit and customer satisfaction 🔧 https://bit.ly/talkaap Join our upcoming 2 Day Online Client Intensive 🏆 https://bit.ly/talkasa Ideal for solo operators or shops under $50k per month 📈 https://bit.ly/talkengineroom Designed for shops earning over $50k per month and ready to scale 🛑 Your business does not change when you wait. It changes when you decide. 🌱 Let’s rebuild your shop, your profit, and your life one step at a time. With love & gratitude Rachael Evans💛 The Workshop Whisperer™ Helping Auto Repair Shop Owners Profit More and Stress Less Since 2014 #WorkshopWhisperer #AutoRepairBusiness #BusinessLeadership #EntrepreneurMindset #BurnoutRecovery #SmallBusinessGrowth #ShopOwnerLife #BusinessPerformance #SustainableSuccess #midlifereset #midlifewoman #businesswoman #success #2026 #wealth #entrepreneur #businessgrowth #automotive #autoparts #autostore #luxurywomen #womenluxurylife #australiatravel #australiabusiness