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Many managers try the friendship approach. Coffee chats. Friday beers. Being understanding. And some employees still don’t deliver. In this episode, John Faisandier explains why being friendly fails with certain team members — not because they’re bad people, but because they don’t have an internal sense of boundaries. You’ll learn: Why some people genuinely don’t know where the line is How avoiding boundaries actually makes behaviour worse The difference between being kind and being permissive The KFC framework for assertiveness: Kind, Firm, Clear Why you need three conversations to set a real boundary How to escalate without nagging, threatening, or shaming Why sounding like a “parent” destroys respect How to lead Adult-to-Adult instead of Parent-to-Child Through real stories from managers inside the Conflict-Free Leadership Program, John shows how clear boundaries create respect — even when empathy isn’t possible. This isn’t about being harsh. It’s about being clear. If you’re interested in joining the January Conflict-Free Leadership cohort for deeper support, email me at john@tuf.co.nz for more info.