Why Fixing the Problem First Makes Conflict Worse (And What to Do Instead) скачать в хорошем качестве

Why Fixing the Problem First Makes Conflict Worse (And What to Do Instead)

Most managers do this instinctively. Someone gets upset… and they jump straight into fixing the problem. And it almost always makes things worse. In this video, John Faisandier explains a deceptively simple technique he’s been teaching managers for over 20 years to instantly calm emotional conversations and unlock real problem-solving. It sounds too easy to work. Most people are skeptical. Until they try it. You’ll learn: Why people can’t hear solutions when they’re emotional The APE sequence happening in the brain during conflict The one thing you must do before fixing the issue How acknowledging emotion instantly lowers defensiveness What to say when someone is frustrated, angry, or worried Why this works even when you don’t agree with them This is the same principle used by FBI negotiators and taught inside the Conflict-Free Leadership program — not as theory, but as a practical, repeatable skill you can use immediately. If you manage people, lead teams, or have difficult conversations at work (or at home), this framework will change how those moments play out. If you’re interested in joining the January Conflict-Free Leadership cohort for deeper support, email me at john@tuf.co.nz for more info.