EP.1 From Operators to Orchestrators: How AI is Revolutionizing B2B Sales with Marco Rosmarini скачать в хорошем качестве

EP.1 From Operators to Orchestrators: How AI is Revolutionizing B2B Sales with Marco Rosmarini

Is AI coming to replace your sales team, or is it here to give them superpowers? In the premiere episode of The Feedback Loop, we dive deep into the operational bottlenecks slowing down modern businesses and explore how Artificial Intelligence is redefining success in the B2B landscape. Host Joe Benso (  / joebenso  ) sits down with Marco Rosmarini (  / marco-rosmarini  ) , CEO of Crono (Crono.one (https://crono.one) ), the AI go-to-market platform transforming sales teams from manual operators into strategic architects. Marco shares his journey from the trenches of B2B sales to building a solution that bridges the gap between complex enterprise tools and the agility required by modern scale-ups. In this episode, we cover: • The "Orchestrator" Shift: Why the future of work isn’t about replacing humans, but elevating them from repetitive tasks to high-value strategy. • Solving the Sales Bottleneck: How to inject AI into every step of the funnel—from finding leads to closing deals—without losing the human touch. • The AI Tech Stack: A look at how Crono uses Gleap (https://gleap.io) to unify their customer support, ensuring AI learns from every interaction while keeping humans in the loop for complex issues. • Future Predictions: Marco’s bold take on why fully automated sales teams will fail and where the real opportunity lies in the next 18–24 months. • Cultural Adoption: How to train your team to embrace AI tools rather than fear them. Whether you are a founder, a sales leader, or an AI enthusiast looking to optimize your business operations, this episode offers a roadmap for integrating AI without sacrificing the human relationship. Tune in to learn how to stop operating and start orchestrating. 🚀 Scale your Customer Service with AI Stop drowning in support tickets. Try Gleap, the AI-native customer service platform that automates answers and empowers your team. 👉 Start your 14-day free trial: https://gleap.io ⏱️ Timestamps & Key Takeaways: 00:00 - Intro: Welcome to The Feedback Loop & guest introduction. 01:43 - The Sales Bottleneck: Marco explains why modern B2B sales has become so difficult and how Crono solves the "enterprise vs. SMB" tool dilemma. 03:10 - The AI Co-Pilot: How Crono acts as an AI layer that guides SDRs and AEs through their day—finding leads and recommending next steps automatically. 06:20 - Operators to Orchestrators: Why AI won't replace sales teams, but will remove the manual grunt work so humans can focus on relationships and strategy. 10:30 - Unifying the AI Stack: Strategies for connecting different AI tools across the customer lifecycle for better growth. 11:58 - Why Crono Chose Gleap: Marco discusses using Gleap for customer success. He highlights Gleap’s unique ability to learn from active agent conversations, not just static data, to constantly improve its AI answers. 15:40 - Future Predictions: Why fully autonomous sales teams will fail and how the next 24 months will change knowledge work. 18:40 - Building an AI Culture: How to train your team to adopt new tools without fear or resistance. 21:10 - Outro: Final thoughts and where to find Marco.