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🔥 Apply for Private Training/Corporate Training: https://bit.ly/fluency-system- LEVEL UP YOUR OPS: Fluency System installs data-backed velocity (less drag, more speed). 👉 Free Velocity Audit: https://bit.ly/fluency-system- 👉 LinkedIn: / lindsey-ng-tan-35259a2a7 BINGE THE SERIES: 📺 [Art of Difficult Conversations Playlist] – 10x your team's speak-up rate. • Master Difficult Workplace Conversations Silent meetings aren't polite—they're costing operations leaders $ 50k + in delays. Google's data reveals the fix. Ops Directors: You ask for input, get crickets, then rewrite everything yourself. That's not culture—it's a 3x velocity killer (Google's Project Aristotle). In this "Art of Difficult Conversations" episode, ditch the "nice" myth. I unpack Harvard's Amy Edmondson + Google data to deploy the Fluency System: Turn hiya-fueled silence into profit-driving feedback—tailored for high-hierarchy teams like in Manila offices. WHAT YOU GET: ✅ "Nice Trap" Exposed: Why polite teams tank faster. ✅ Google Breakdown: The #1 team predictor (not IQ or skills). ✅ Fluency Protocol: 3 steps to safe, high-velocity convos. ✅ Bottleneck Buster: Stop endless rewrites, hit KPIs faster. Timestamps: 0:00 - Why Silent Teams Fail 2:01 - Unsafe Environment 3:00 - Yale Research 3:09 - The Three Pillars 3:14 - Pillar 1 4:05 - Pillar 2 4:43 - Pillar 3 6:26 - The Google Data Research: Edmondson (1999): Psych Safety in Teams. Google Research Work (2015): Project Aristotle. My Fluency Research: Schema + Velocity.