Skills for Dealing with Referral Pushback скачать в хорошем качестве

Skills for Dealing with Referral Pushback

Referral pushback. It's the bane of almost every hospital doctor's working life, especially those who are early in their career, and especially those who have to make lots of referrals. In this video, I share 5 tips for dealing with referral pushback, gleaned from the literature on conflict resolution, negotiation and my own experience. Got feedback for me? Great! I'm always trying to make my videos better and more relevant. Let me know what you think in the comments section. If you'd prefer to give your feedback anonymously, you can use this link: https://form.jotform.com/220956936353060 0:00 - Pushback: for example... 1:07 - The Evidence 2:14 - 1. The Basic Assumption 3:05 - 2. Convert to F2F 3:39 - 3. Define the Disagreement 4:06 - 4. Gather (Don't Give) Information 5:19 - 5. Try Empathy 6:00 - When it Doesn't Work... I really hope you enjoy the video. If you love it, make sure you hit that like button and subscribe to the channel. If you don't want to miss any future videos ring the notification bell 🔔 and you'll be notified whenever I put a new video out. Don’t forget to share with your friends and family. Maybe share it with YOUR BOSS! Thanks for watching and I'll see you in the next video. Watch More Of My Videos here: How to Structure Your Phone Referrals: ISBAR vs PIQUED vs The 5Cs    • How to Refer a Patient Over the Phone: ISB...   Phone Referrals: 5 Things You Must Understand BEFORE You Call    • Phone Referrals (Calling a Consult): 5 Thi...   The Commonest Mistake in Responding to Emotion    • The Commonest Mistake in Responding to Emo...   An Overall Approach for De-escalating Stong Emotion    • De-escalating Challenging Emotions in Othe...   Sunday Synapse Newsletter: If you're interested in joining a great conversation on effective communication skills, emotionally intelligent leadership and what it is to lead a good life, you can sign up to my weekly newsletter, the "Sunday Synapse" here: www.nonlinearzero.com Time to turn theory into practice? Contact me at: www.criticalconversations.com.au We'll equip you to deal with any difficult conversation. Personal Website: www.nonlinearzero.com Twitter:   / nonlinearzero   LinkedIn: www.linkedin.com/in/hayden-richards-9361a319a ☀ Relevant Hashtags: #difficultconversations #emotionalintelligence #communicationskills #relationships #cognitiveskills #communication #conversations #conversationskills #effectivecommunication #effectiveconversations #osce #calgarycambridge #emergencymedicine #paramedic #litfl #medicalstudent