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Designing the Future of Conversational Banking

An insightful session on conversational banking, led by Nicola and Ramsey, where we explore the intriguing world of chatbots, large language models, and generative AI. Discover the evolution of chatbots from simple rule-based systems to advanced generative pre-trained transformers like ChatGPT. Understand the weaknesses of current chatbot technologies and how edge frameworks and generative models can make them more reliable. Learn about the pivotal role intent detection plays in enhancing customer engagement and see a live demo of a generative AI-based conversational banking app. Dive deep into the technical and historical aspects of AI, and explore future possibilities in customer interactions and banking experiences. 00:52 History and Evolution of Chatbots 01:56 Technical Insights into Large Language Models 03:46 Modern Chatbot Capabilities and Limitations 07:20 Challenges and Opportunities in Chatbot Implementation 10:01 Introducing to Ecogentic for Enhanced Customer Interaction 10:42 Demo: Generative AI in Conversational Banking 21:35 Backend Mechanics and Intent Detection 24:29 Future Directions